India: Leader for Customer Service Outsourcing

Many businesses across the globe strive hard to win the market share by providing world class customer service to their customers. Outstanding customer service is a practice in which each customer complains about the products or services offered by the business are resolved. It is all about meeting the dynamic needs of each and every customer. Many large, small and medium scale organizations outsource their customer service to some of the leading...

Read More

Some Past Memorable Moments From Altius

...

Read More

Why Should One Outsource Their Business?

It is a challenge for many small, medium and large scale business organizations to manage their core business activities effectively. There is a time when it is advisable for every business to partner with someone or employ resources that can help to manage various activities in different sectors within an organization. This is when business process outsourcing companies or call center companies come into picture. Business process outsourcing...

Read More

An Insight on BPO industry in India

India is a hub for Business Process Outsourcing (BPO) companies. For the last two decades leading BPO companies in India have been catering to various business sectors like healthcare, retail, telecommunication, banking, finance, technology, travel, hospitality etc. Business organizations from all across the world, US, UK, Canada, Australia, UAE and many other countries are outsourcing their core business activities to BPO’s in India.BPO companies...

Read More

Growth of BPO Industry in India

Business process outsourcing industry in India is growing rapidly. Started in mid-90’s this is the fastest growing segment of the Information Technology Industry.  Due to economical labor cost and huge talent pool of English speaking professionals, India is the most favored destination for the BPO market. The ITES and BPO in India are the core sectors that have increased employment opportunities in the country. In the Financial Express tabloid...

Read More

BPOs Go Beyond Customer Service

The first kind of service to cross your mind when you think of BPOs is customer service. Sure most of the brands outsource their customer service requirements to efficient call centres, but BPOs are not limited to just that. In fact they undertake several organizational services that may be beyond the capacity of a company to have in house. These could be requirements like human resource, accounts and book keeping, telemarketing services and much...

Read More