Business process outsourcing industry in India is growing rapidly. Started in mid-90’s this is the fastest growing segment of the Information Technology Industry. Due to economical labor cost and huge talent pool of English speaking professionals, India is the most favored destination for the BPO market. The ITES and BPO in India are the core sectors that have increased employment opportunities in the country. In the Financial Express tabloid early this year it was quoted that, ‘the Indian business process outsourcing industry is expected to clock a double-digit growth, around 12-15%, for the financial year 2013-14, driven by high-end transformational services, according to industry experts.’
The Business Process Outsourcing Services include Inbound Call Center Services, Outbound Call Center Services, telemarketing services, data entry services, back office support, medical transcription, email support, technical writing, online research etc. BPO’s in India have stretched its services to all sectors including banking, financial services, healthcare etc.
The future of this sector is quite bright as it will in turn increase career opportunities thus reducing unemployment among the youth and facilitate the growth of nation. The remuneration for an entry level job in the BPO industry is considered to be the best in the market. There are also performance based incentives added to the salary along with other benefits. The skills required to land a job in a BPO company are good communication skills, time management, thinking out of the box, and organizational skills. Much of the younger generation is attracted towards the BPO industry as it can help them get exposure working with leading global companies. This will be an added advantage to their career graph.
The Indian IT sector with its high standards of software development has been attracting clients from all over the world, making India the hotspot for BPO services. There has been a change in the way this industry works since its inception. They are approaching a more sophisticated way to service clients with their skill based work and high end knowledge attitude. Trying to strive for excellent service delivery at all times the IT and BPO industry is gaining momentum. Global companies are outsourcing more of their work to India and this is helping the country to sustain growth. After developed markets like the US and UK, we now have the Middle East emerging as the next big destination for India’s BPO firms and software service providers.
Although there are a few criticism that the industry has faced in the past, with its change in operation style the criticism fade away. The BPO industry is now looked upon as a hub of skilled man force with good working systems and a great pool of knowledge base. You can know more about some of the best BPO’s in India and the world class services they offer to their clients across the globe.
The Business Process Outsourcing Services include Inbound Call Center Services, Outbound Call Center Services, telemarketing services, data entry services, back office support, medical transcription, email support, technical writing, online research etc. BPO’s in India have stretched its services to all sectors including banking, financial services, healthcare etc.
The future of this sector is quite bright as it will in turn increase career opportunities thus reducing unemployment among the youth and facilitate the growth of nation. The remuneration for an entry level job in the BPO industry is considered to be the best in the market. There are also performance based incentives added to the salary along with other benefits. The skills required to land a job in a BPO company are good communication skills, time management, thinking out of the box, and organizational skills. Much of the younger generation is attracted towards the BPO industry as it can help them get exposure working with leading global companies. This will be an added advantage to their career graph.
The Indian IT sector with its high standards of software development has been attracting clients from all over the world, making India the hotspot for BPO services. There has been a change in the way this industry works since its inception. They are approaching a more sophisticated way to service clients with their skill based work and high end knowledge attitude. Trying to strive for excellent service delivery at all times the IT and BPO industry is gaining momentum. Global companies are outsourcing more of their work to India and this is helping the country to sustain growth. After developed markets like the US and UK, we now have the Middle East emerging as the next big destination for India’s BPO firms and software service providers.
Although there are a few criticism that the industry has faced in the past, with its change in operation style the criticism fade away. The BPO industry is now looked upon as a hub of skilled man force with good working systems and a great pool of knowledge base. You can know more about some of the best BPO’s in India and the world class services they offer to their clients across the globe.
Business Process Outsourcing is one of the fastest growing segments of the Information Technology Enabled Services industry.
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Very informative article.Give the amazing knowledge about BPO services.
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