BPOs Go Beyond Customer Service

The first kind of service to cross your mind when you think of BPOs is customer service. Sure most of the brands outsource their customer service requirements to efficient call centres, but BPOs are not limited to just that. In fact they undertake several organizational services that may be beyond the capacity of a company to have in house. These could be requirements like human resource, accounts and book keeping, telemarketing services and much more.

These may appear as essential processes which companies would want to home for smooth functioning. However, off late realization has dawned on many enterprises that outsourcing non-core processes ensures the employees focus on the core competency of the company, which could be production, sales or innovation. BPOs not only emerge as an efficient solution to handle the fundamentals involved in such processes, but also prove cost efficient.

Let’s take a look at some of the non-core procedures that BPOs efficiently manage –

Transcription service –

Customer Service Outsourcing is a common phenomenon across all industries be it FMCG, medical, hospitality or insurance. Transcription is a service that is mainly outsourced by medical and legal business professionals. The process involves transcribing of all the dictation provided in a different format by experienced professionals in an error-free format.

Medical billing & coding –

Error free medical bills and claims are required for the smooth processing of any medical facility. Absence of such essentials leads to claim denials and adverse effects on the cash flow of the company. Leading BPOs provide medical billing and coding services executed by trained professionals. These firms offer end to end process management which includes claim processing, submission, follow-up and collections. The USP of their service is that they offer minimum turnaround time to achieve maximum reimbursement benefits.

Website designing and SEO -

With internet speedily taking over the world, there is a dire need for brands to maintain an online presence through a classy website and constant SEO efforts. Since both these processes require expert execution and constant updates, many companies find it tedious to have an in house team for the same. This is why many BPOs offer systematic website design and SEO services for companies across industries. The services include bespoke website designing and search engine optimization as per latest search engine algorithm updates.

Data entry services –

Managing huge volumes of data proves time consuming for big enterprises, often eating into their productivity. Many times they also find it difficult to to complete the documentation procedures on time. In such cases, data entry services assist businesses to streamline their documentation process and focus better on their business domain. Some of the documentation processes adeptly handled include insurance claims processing, book conversion, forms processing, image conversion, survey processing, document conversion and much more.

You can Click Here to get more information about BPO's