Monday, 14 October 2013

BPOs Go Beyond Customer Service

The first kind of service to cross your mind when you think of BPOs is customer service. Sure most of the brands outsource their customer service requirements to efficient call centres, but BPOs are not limited to just that. In fact they undertake several organizational services that may be beyond the capacity of a company to have in house. These could be requirements like human resource, accounts and book keeping, telemarketing services and much...